Training & Workshops
If you’d like to get in touch about anything Training, Coaching or Public Speaking related, please feel to book in a call using the button below or drop me an email at jenny@jennyball.co.uk
" The biggest communication problem is we do not listen to understand. We listen to reply - Stephen Covey
- 01
Modern Leadership at its best
Expectations, myths & getting it right
Behaviours, Attitudes, Values & Effective Qualities of a Leader
Vulnerability, Visibility, being present and ‘showing up’
Effective Leadership & People Management
Exploration of what your people and teams really want (and don’t want!)
Self-awareness & exploration of hidden and unseen areas
Introduction to Johari’s window, application and accountability
- 02
Exploration of Trust
Introduction to psychological safety in the workplace
Introduction to the Trust Model and Psychological breaches
Establishing, Building & Embedding trust across teams and the workforce
Understanding Credibility and its value as a leader
Establishing Credibility across teams
- 03
Understanding the nature and structure of Conflict
Exploration of common myths and facts
Exploration of the key phases of Conflict
The Five Main approaches to Managing Conflict
Identifying your own Conflict Style, and others
Understanding the pros and cons of each approach
Recognising when to utilise different approaches
De-escalation techniques
- 04
Identifying what Feedback actually is
Understanding the role and purpose of Feedback
Exploration of the key types of Feedback
Identifying the different characteristics of Feedback
Identifying Feedback challenges and what makes it so difficult
Giving effective Feedback to create maximum impact and results
Receiving Feedback with grace and power
Feedback Theories, Myths and Facts
The importance, value and benefits of Feedback
Skills Practice
- 05
Identification of behaviours and emotions you find difficult to manage
Identification of your own behavioural patterns
Recognising & Managing emotional reactions to others behaviour
Recognising how your behaviour may contribute
Establishing strategies to manage difficult behaviours
Identifying conversations you find difficult to have or manage
Exploration of why these types of conversations can be so challenging
Recognising the consequences and risks of delay and avoidance
Structuring a difficult conversation
Planning & Preparation
Tools and techniques for more effective conversations
Experiential learning with a variety of difficult conversations
Skills practice and feedback
- 06
Exploration of what Change actually is and signifies
Exploration of Change and Identifying why it is necessary
Emotional & Behavioural responses to Change
Barriers to effective Change
Understanding the value of the Change Cycle and process
Understanding why Change is necessary
Understanding the ‘what’s’, ‘why’s and ‘how’s of Change
Working with and managing resistance to Change
Implementing effective Change for teams, individuals and the business
Recognition and reaping the rewards
- 07
Exploration of what delegation actually is (and isn’t!)
Influencing factors to ‘good’ and ‘bad’ delegation
Why delegation is so difficult to implement and get right
Barriers and challenges to effective delegation
Effective delegation at its best
Benefits of effective delegation and getting it right
- 08
Identification of different types of meetings and their value
Factors that contribute to ‘productive’ and effective meetings
Influential factors that impact on the success of a meeting
How to facilitate and manage a meeting to create ‘buy in’ and change
Dealing with and managing challenging characters and behaviours
Benefits of facilitating and attending an effective meeting
Meetings that add value and create impact and results
"Start the journey before you fear it"